SMART FAQ & HELP TOOL
Reduce Tickets with Instant FAQ Support
Empower customers to solve issues themselves using a floating FAQ widget. Add answers, reduce support time, and streamline assistance without hassle.
FAQ
Help Center
Trusted by leading companies
WHY USE HELPMATE
Common Support Challenges
Repetitive questions slow down your team and frustrate customers. HelpMate tackles that.
Repetitive Inquiries
Support teams waste hours replying to the same questions. HelpMate automates this process.
Time spent on FAQs
Manual Response Fatigue
More tickets = more stress. HelpMate reduces repetitive ticket creation with clear self-help.
Of tickets are FAQ-related
No Instant Support
Customers want answers now. HelpMate delivers fast access with a floating button.
Cart abandonment due to confusion
No Central Info Hub
Without a single point of help, shoppers get lost. HelpMate creates a clean support center.
Prefer FAQ over chatbots
OUR SOLUTION
On-Demand Help—Right Where It’s Needed
Provide instant answers to common questions with an elegant floating FAQ interface.
Floating Help Button
Provide instant access to answers wherever customers are on your store
24/7
Support availability
Categorized FAQ System
Organize your help content for easy navigation and quick answers
100%
nformation organization
Complete Design Customization
Create a help center that perfectly matches your store’s branding
100%
Brand consistency
No-Code Implementation
Add a professional help center to your store without any technical skills
<3 min
Setup time
KEY FEATURES
Everything You Need to Handle Support Smarter
HelpMate brings clarity to your store with smart, customizable, customer-facing help tools.
Floating Help Widget
Display help on every page
Live FAQ Editor
Add/edit questions without devs
Categorized Help
Organize topics for easy browsing
Responsive Design
Works beautifully on mobile
Auto Ticket Deflection
Reduce support volume
Fully Customizable
Button text, style, and placement
67%
Reduction in support tickets
43%
Increase in customer satisfaction
54%
Faster resolution times
71%
Decrease in repetitive inquiries
BENEFITS
Support Less, Sell More
Clear self-service = fewer interruptions, better retention, and higher conversion rates.
Stop spending time answering the same question 20 times
Shoppers stay confident with helpful answers at their fingertips
Fast self-service leads to better shopping experiences
PRICING PLANS
Simple, Transparent Pricing
Choose the plan that fits your store’s needs. Start free and upgrade when you’re ready to unlock advanced analytics.
Free Plan
$0/month
Perfect for getting started
COMPARISON
HelpMate vs Manual Help Solutions
How our automated FAQ tool simplifies and streamlines customer support
Ready to free your team from repetitive questions?
Join 3,000+ Shopify stores reducing support tickets by 70% with instant FAQ answers.
As Featured In
QUICK START GUIDE
Get Started in 3 Simple Steps
Install Pixee and start tracking in under 5 minutes.
Install the App
1 min
Add HelpMate to your Shopify store from the App Store.
Create FAQ Categories
Set up help categories and add your frequently asked questions
2 min
Customize Appearance
1 min
Match help button and center to your brand, turn on.
See HelpMate in Action
Explore how the floating help widget solves problems without slowing down sales.
TESTIMONIALS
What Our Customers Say
Join thousands of satisfied Shopify store owners
“I was spending 4 hours daily answering the same questions: shipping times, return policy, size guides. HelpMate changed everything. Set it up in 10 minutes, added our FAQs, and boom—customers help themselves now. The search feature is brilliant; it actually understands what people are asking. I finally have time to focus on marketing instead of copying and pasting the same responses. Best investment for any growing store!”
Jennifer Park
United Kingdom
“We were about to hire 2 full-time support agents at $3k/month each. Then we found HelpMate. The FAQ widget handles 75% of our tickets automatically—order tracking, sizing, materials, care instructions. The analytics showed us exactly which questions to add. Customer satisfaction actually went UP because they get instant answers instead of waiting 24 hours for email replies. Saved us $72,000 this year alone.
David Chen
United States
“Our international customers always had questions outside business hours. HelpMate gives them answers 24/7 in their language (love the multi-language feature!). Support tickets dropped 68% in the first month. The floating help button looks native to our site, and the smart search actually works—it knows ‘where’s my stuff’ means order tracking. Even handles complex questions about compatibility. Game changer for global sellers!”
Raj Patel
United Kingdom
FAQ
Frequently Asked Questions
All you need to know about HelpMate before getting started.
Cut Support Tickets by 62% Without Hiring Anyone
Smart self-service FAQs scale infinitely. Handle growth without hiring another support agent.
★★★★★ 4.8/5 Rating
From reviews
3-Minute Average Setup
To 62% fewer tickets
62% Average Reduction
In support tickets after implementation