Troubleshooting JSON-LD Issues

Find solutions to common problems with GP JSON-LD Schema. If you can’t find your issue here, contact support.

App Activation Issues

App shows “Deactivated” status

Symptoms:

• Dashboard shows “App Activation Status: Deactivated”
• Schema not appearing on store

Solutions:

1. Activate via theme customizer
   • Click the Activate button in the app
   • In the theme editor, enable the app block
   • Click Save in the theme editor

1. Check theme compatibility
   • Ensure you’re using a Shopify 2.0 theme
   • Older themes may require manual installation

1. Verify activation
   • Return to the app dashboard
   • Status should show “Activated”

Store under password protection

Symptoms:

• Warning message about password protection
• Google can’t crawl your schema

Solution:

1. Go to Shopify Admin
2. Navigate to Online Store → Preferences
3. Disable Password protection
4. Save changes

Note: Password-protected stores cannot be indexed by Google.

Schema Not Appearing

Schema enabled but not showing

Symptoms:

• Schema type is enabled in settings
• Testing shows no schema on page

Solutions:

1. Verify app is activated
   • Check dashboard for activation status
   • Re-activate if necessary

1. Clear caches
   • Clear Shopify cache
   • Clear CDN cache if applicable
   • Hard refresh your browser (Ctrl+Shift+R)

1. Check the correct page type
   • Product schema only shows on product pages
   • Article schema only shows on blog posts
   • Home schema only shows on home page

1. Test in Schema Testing tool
   • Go to Schema Testing
   • Enter your page URL
   • Review results for errors

Product schema missing

Symptoms:

• Product Page Schema enabled
• No schema on product pages

Solutions:

1. Verify plan
   • Product Page Schema requires Pro or Advanced plan
   • Upgrade if on Free plan

1. Check product data
   • Ensure products have required fields
   • Price, title, and description are mandatory
   • Images help with rich results

1. Test specific product page
   • Use Schema Testing with a product URL
   • Check for specific errors

Search Console Issues

Can’t connect Google account

Symptoms:

• Connection fails or times out
• Permission errors

Solutions:

1. Check Google account access
   • Ensure you have Search Console access
   • Verify property is verified

1. Clear browser data
   • Clear cookies for Google domains
   • Try incognito/private browsing

1. Try different browser
   • Chrome, Firefox, or Safari
   • Disable browser extensions

1. Grant correct permissions
   • Allow all requested permissions
   • Don’t skip any permission prompts

No Search Console data

Symptoms:

• Connected successfully
• “No data available” message

Causes:

• New property
• Low traffic
• Wrong property selected

Solutions:

1. Wait for data collection
   • New properties need 1-2 weeks
   • Google needs time to collect data

1. Select correct property
   • Click Change Property
   • Choose your store’s domain

1. Extend date range
   • Select a longer time period
   • Try “Last 3 months” or “Last 6 months”

URL inspection not working

Symptoms:

• Can’t inspect URLs
• Error messages when testing

Solutions:

1. Check URL format
   • Use complete URLs with https://
   • URL must be from your connected property

1. Verify page is indexed
   • Page must exist on Google
   • Recently published pages may not be indexed

1. Re-connect Search Console
   • Click Logout
   • Connect again with fresh permissions

Schema Validation Errors

Missing required fields

Symptoms:

• Schema Testing shows errors
• “Missing required field” warnings

Solutions:

1. Home Page Schema
   • Fill in all required Shop Details
   • Brand Name, Logo URL, Founding Date

1. Product Schema
   • Ensure products have prices
   • Add product descriptions
   • Include product images

1. Local Business Schema
   • Configure all business information
   • Address, hours, contact details

Invalid format errors

Symptoms:

• “Invalid value” errors
• Format-related warnings

Common fixes:

Performance Issues

App loading slowly

Solutions:

1. Clear browser cache
   • Hard refresh the page
   • Clear Shopify admin cache

1. Check internet connection
   • Test with other websites
   • Try a different network

1. Try different browser
   • Chrome, Firefox, Safari
   • Disable extensions

AI features not responding

Solutions:

1. Check AI credits
   • Verify you have available credits
   • Credits reset monthly

1. Wait and retry
   • AI services may be temporarily busy
   • Try again in a few minutes

1. Check plan level
   • AI features require Pro or Advanced
   • Upgrade if on Free plan

Billing Issues

Can’t upgrade plan

Solutions:

1. Check Shopify billing
   • Ensure payment method is valid
   • Clear any outstanding charges

1. Contact Shopify support
   • Billing is handled by Shopify
   • They can resolve payment issues

Features not available after upgrade

Solutions:

1. Refresh the app
   • Close and reopen the app
   • Hard refresh the page

1. Wait for activation
   • New features may take a few minutes
   • Log out and log back in

1. Contact support
   • If features still unavailable
   • We can verify your subscription

General Solutions

Clear all caches

1. Browser cache (Ctrl+Shift+Delete)
2. Shopify cache (if applicable)
3. CDN cache
4. Theme cache

Try incognito mode

1. Open incognito/private window
2. Navigate to your Shopify admin
3. Open the app
4. Test the issue

Contact Support

If nothing works:

1. Email: support@gropulse.com
2. Website: gropulse.com/contact
3. Live Chat: Bottom-right corner of the app

Include in your message:

• Your store URL
• Detailed description of the issue
• Steps you’ve already tried
• Screenshots if possible